Can you kindly share which theme you are using?
Also, can you share your store URL with me so that I can take a look.
I will need to check your theme code for the solution because your theme is not the default and the free theme so, your theme code is also different without checking that I can't suggest any solution for your store.
If you are ok with sharing your store access with me then kindly let me know so that we can proceed further.
I need the theme code access ie. your backend access just from frontend I can't check the code structure.