Solved

Image header not showing in iPhones

whiteandblu
Excursionist
18 0 5

Hi everyone!

I have an error with the image on the header of my Debut theme - The picture is not showing in the iPhone but can be opened in Android phones.

I'm not sure what in the CSS is not working properly but I would like to ask for your support in order to solve this problem.

Thank you in advance!

 

4445d220-56b5-49cf-b590-b27abf125196.jpg

Accepted Solution (1)
KetanKumar
Shopify Partner
36839 3635 11972

This is an accepted solution.

@whiteandblu 

i have done this please check 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing

View solution in original post

Replies 12 (12)

KetanKumar
Shopify Partner
36839 3635 11972

@whiteandblu 

Welcome to the Shopify community!
and Thanks for your Good question.

Please share your site URL,
So I will check and provide a solution here.

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
whiteandblu
Excursionist
18 0 5

Hello KetanKumar,

The site URL is: https://www.whiteandblujewellery.com

I still couldn't solve the issue.

Thank you for your assistance

UmairA
Shopify Partner
1106 101 225

Hey there @whiteandblu,

Which browser are you using on iPhone? Can you use incognito mode to view the store? Also, make sure you have a fast internet connection by visiting fast.com.

whiteandblu
Excursionist
18 0 5

Hi UmairA,

Thank you for your response

I use Safari but I have also checked with Chrome and is not working

I used incognito mode and still is not showing the banner. 

 

WhatsApp Image 2020-11-29 at 17.06.34.jpeg

KetanKumar
Shopify Partner
36839 3635 11972

@whiteandblu 

We have checked for this issue in real system and browserstack but it is working ok. In which system configuration or browser you are checking?

KetanKumar_0-1606708648966.png

 

 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
whiteandblu
Excursionist
18 0 5

Hi KetanKumar,

Thank you for coming back to me.

The image on the banner does not open in any iPhone devices using Google Chrome or Safari, but as in your image below in my Online Store editor the mobile version shows the image correctly.

Could you please advise if it has anything to do with the CSS Code? 

Let me know if you need further details to solve this.

Thank you for your assistance,

KetanKumar
Shopify Partner
36839 3635 11972

@whiteandblu 

Thanks for it 

if possible to add me on staff account so i will easy to check this 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
whiteandblu
Excursionist
18 0 5

Hi Ketan Kumar,

I have just sent you the staff invitation in your email: bamaniyaketan.sky@gmail.com

Let me know once you have checked the theme and if you have detected the issue.

Thank you once again for your help 🙂

 

 

whiteandblu
Excursionist
18 0 5

Hi KetanKumar,

Please let me know once you had the chance to check the website and if you detected any issue and how can we solve the image banner to be seen in iPhone devices.

Thank you for your support.

 

KetanKumar
Shopify Partner
36839 3635 11972

This is an accepted solution.

@whiteandblu 

i have done this please check 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
whiteandblu
Excursionist
18 0 5

Hi KentanKumar,

THANK YOU VERY MUCH for solving the issue and for the time you dedicated to support and assist with this issue.

I appreciate your help and effort.

Have a great day!

White&Blu

KetanKumar
Shopify Partner
36839 3635 11972

@whiteandblu 

Thanks for the update and support.

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Partner | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing