Keith here, I’m a part of the Support Team at Shopify!
Sounds like you may have exceeded the 20 Megapixel limit on images. I would try resizing the photo to 2048x2048 at the largest and resubmitting them. Ideally 1024x1024 for product photos and 2048x2048 for banners and slideshows is recommended to provide optimal load times for your store!
Use something like https://tinypng.com/ to optimize the file size and then upload.
Its actually a good thing that you were unable to do that as using a 20Mb image would kill the network load performance.
Next time, why don't you try Snapshop.cam to shoot your products yourself with your phone, get them photoshopped and upload them (CSV) in one click?
I am sure its gonna be a lot easier... and cheaper!
Tell me what you think
In order to do this, youll need software like Photoshop or GIMP (completely free and open source) an image size greater than 20MP means that the horizontal width and vertical height multiplied together equal more than 20 million pixels. To meet shopify's requirements, youll need to resize the actual pixel size of the image, 4,288px X 3,216px = 14MP. Give that a go. Plenty of Tutorials, guides, size tables, etc via google. Granted at that point it may just be worth it to reduce the settings on your respective camera and re-take the photos. A matter of time a preference. Either way, this is the PROPER way to go about it. Cheers!
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