Image size problems

Cnpalmer1967
New Member
1 0 1

I'm having what might be a simple problem. I have a product that has its image scaled to the exact same size as the rest of my products, but yet the displayed image on my website

is way smaller comparatively to the rest. The sizing for all my images are Width: 1440 Hight : 2026 

Now why is it that these images are extremely different in size ? I have tried everything that I know of.

I've resized the image to Shopify's maximum size, cropped the photo, ect. I can't seem to come to a conclusion of what's causing this. 

Attached is a photo to show the issue at hand

.issue.PNG

KetanKumar
Shopify Partner
15951 1758 5877

@Cnpalmer1967 

Sorry for facing this issue, it's my pleasure to help us.

Welcome to the Shopify community!
and Thanks for your Good question.

Please share your site URL,
So I will check and provide a solution here.

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Expert | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
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deeptilubin
Tourist
9 0 2

Hey Ketan,

I am running into image size issue as well. None of our new images are successfully uploaded to original size. Please help!!

KetanKumar
Shopify Partner
15951 1758 5877

@deeptilubin 

Sorry you are facing this issue, it would be my pleasure to help you.

Welcome to the Shopify community!
Thanks for your good question.

Please share your site URL,
I will check out the issue and provide you a solution here.

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Expert | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
0 Likes
deeptilubin
Tourist
9 0 2

Hi Ketan,

Thank You so much for offering to help, much appreciate your generosity.

Here is the link to our website: https://www.kaylaan.com/ 

We are using a custom Theme: envy.

I am trying to replace the hero image but the image is not automatically scaling.

Mobile.png

 

0 Likes
KetanKumar
Shopify Partner
15951 1758 5877

@deeptilubin 

how do you have like?

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Expert | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
0 Likes