Instagram Feed couldn't load

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Excursionist
17 0 1

Hello,

Somehow the instagram feeds on my site gemour.com just disappear and it only shows Feed couldn't load. "Token invalid."

I've tried this site https://smashballoon.com/instagram-feed/token/ and to change the User ID and Token but it doesn't work.

Has anybody already faced the same issue ? If so, can you help me with that ?

Thank you in advance

Kate

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Shopify Staff
Shopify Staff
1066 101 245

This is an accepted solution.

 

Hey there, @gemour 

 

Bo here from Shopify Support! 

 

Great question! While this does not look like a Shopify theme so I cannot be 100% certain, it would appear that either the Instagram ID or access token are invalid. What I would recommend is following this link to generate your Instagram ID - make sure to copy and paste it and ensure you do no leave a space after the number. You will then go to this link and generate the access token, making the same precautions so it generates properly. This should resolve your issue. If it does not, I would recommend following this guide on getting support from your theme developer. 

 

Let me know how this goes and if there is anything else I can assist you with, I'm happy to help!

 

All the Best,

Bo

 

 

Bo | Social Care @ Shopify
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Excursionist
17 0 1

Hi Bo,

Thanks a lot! It works!

Is there any way to reduce the number of images displayed on the site? I really wish that there're just 6 or 8 images displayed there.

Thanks, again!

Kate
Capture.JPG

 

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Shopify Staff
Shopify Staff
1066 101 245

This is an accepted solution.

 

Hey again, Kate! 

 

Great question! This would fall outside of my scope of expertise, I would recommend reaching out to the developers regarding this. I realize that I did not post a link last time around - here you go. 

 

If this is something that the developer cannot assist with I would recommend starting a new thread in the Design Community so that some developers can see this specific question and may be able to help. If there isn't anyone who can help off the cuff you could consider hiring a Shopify Expert. Shopify Experts are freelance developers that can often help with tasks such as this when code is involved. 

 

Best of Luck! 

Bo

Bo | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
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New Member
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I am having trouble with my account page (CHAABAN) - please see attached image for reference. 

 

My instagram seems to have uploaded successfully and is current, but it still shows a blurb to the public about an invalid token - any pointers by chance? I am using the Atlantic theme BTW. Capture.JPG

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Shopify Staff
Shopify Staff
1066 101 245

Hey there, @chaabans12 

 

As this is a third party theme, I would recommend reaching out to the developers regarding this. You can read up on how to do so here.

 

All the Best,

Bo

 

Bo | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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