Klarna payment processing logo icon

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New Member
4 0 0

Hello dear Shopify Community,

I wanted to ask how I can change the shop icon that is shown when customers are processing their payment through Klarna? I rebranded my Online-Shop but it still shows the old shop logo that I had months ago. I attached a picture of it below. I dont have an own Klarna  merchant account, payments are processed all through Shopify Payments. 

Best Regards


Maurice Bildschirmfoto 2020-06-23 um 16.57.11.png

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Shopify Partner
148 23 30

@MauriceZimmer Hello Maurice,

Firstly, kindly check, does a new logo has been updated for the Checkout page at the theme settings:

checkout-settings.png

 

In case, if a new logo already updated at the Checkout settings, kindly contact Shopify support directly to solve the issue.

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New Member
4 0 0

Thanks for the fast reply. Yes the new logo is already in the theme settings for the checkout page. I guess its something that Klarna has to fix, but every time I call them they ask me for my merchant account details. 

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Shopify Partner
7 0 2

Greetings Maurice - 

Please reach out to Shopify Support and then Shopify will work directly with Klarna to manually update your store. 

Nicholas

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