Login button or create an account not working on mobile phone

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New Member
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Hello,

For some reason the login button and create an account button only works when using a desktop or laptop. 

The buttons will not work from if some one tries to login or create an account from their cell phone. How do I correct the issue ?

Thanks

 

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Shopify Staff
Shopify Staff
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Hey, @bobishop!

Welcome to Shopify Community. My name is Olivia and I work here.

It sounds like you are running into some issues with the mobile version of your site. I wrote this great tutorial on narrowing down issues on your site, that I encourage you to check out here.

By following the troubleshooting steps in that tutorial, you will be able to further narrow down if there is a theme code issue, or if perhaps an app is interfering with the button.

I trust that will help guide you to a solution, but if you have further questions for our team don't hesitate to reply here.

Warm regards,

Olivia | Social Care @ Shopify 
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