Mobile Pictures Not Showing-Please help

New Member
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  I recently have been adding new products to my store without any issue. I recently added a product and the product pictures does not appear on mobile, please advise?

Shopify Staff
Shopify Staff
461 55 77

Hey, @Jsanchez82!


Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.


That seems very strange, is everything appearing okay on the desktop view? Can you share a link to your store so I can check it out on my end, please? Is it all the new images you added or is there a particular image not showing?


Once I have a bit more information I can dig into this for you.


Speak soon,



Lulu | Social Care @ Shopify
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New Member
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Im having the same issue with 4 of my products images in the descriptions they are not appearing on mobile device please need help asap