My Theme Editor broke when I added a new section

Arely_Miramonte
New Member
4 0 0

 

My Theme Editor won't load, and it stays frozen witht the gray boxes. So I can't add/remove sections. Any help would be appreciated!

The theme I am using is Retina (Out of the Sandbox)

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Liam
Shopify Staff
Shopify Staff
651 18 246

Hi Arely!

Liam here from Shopify - thank you for your question :)

It is sounding like here that some custom content may have been added to one of your sections which could have been missing some code, for example a closing </div> tag. Could you post a link to your store here so we could take a closer look? If this is being caused but some rogue code, your Theme Developer may need to fix this by adjust the code from the back-end. If so you would be looking to contact your Theme Developer at this link. 

Hope this helps, if you have any other questions, just let me know!

Cheers,
Liam

Shopify Guru
support@shopify.com

Liam | Developer Community Manager @ Shopify 
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shoper2shoper
New Member
2 0 0

Hi, I am also facing the same issue. My site url is https://www.shoper2shoper.com/

 

Please check and update.

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Hello @shoper2shoper,

Can you please tell me which code did you added??

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shoper2shoper
New Member
2 0 0

I did lots of changes, can't recollect the one which caused this issue.

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NP_BGTYL
Tourist
4 0 0

I am having this same problem right now.  Can anyone help with a solution? Preferably one that I can do on my own.  I've tried uninstalling recent apps to see if it fixes itself but no such luck.

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outsidergarage
New Member
1 0 0

Also having this same issue. editor won't load.

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Bookstore12345
New Member
2 0 0

I am experiencing the same issue. Did anyone find a solution to this at all? This is very inconvenient as I need to change some sections on the home page but cannot do so. I just changed my websites font and this happened. Now through every device I log into my account I am met with this problem. My store is shopmilkstore.com

Really hope someone from shopify can fix this for me ASAP.

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Bookstore12345
New Member
2 0 0

I am experiencing the same issue. Did anyone find a solution to this at all? This is very inconvenient as I need to change some sections on the home page but cannot do so. I just changed my websites font and this happened. Now through every device I log into my account I am met with this problem. My store is shopmilkstore.com and I am using one of shopifys free themes.

Really hope someone from shopify can fix this for me ASAP.

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N4Studio
New Member
1 0 0

I'm having a similar problem. The loading bar only gets about 1/3 across the screen and all editing capabilities are grey and frozen. 

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