My collections arent populating

Highlighted
Tourist
8 0 0

Hey everyone I could really use some help. Even though I have made collections for my products they will not populate on the specific collection page. I don't know what I am doing wrong because on the preview side everything is how I would like it but on the live site my collection page just says there are not products on this page. Can someone please suggest how my products can appear on the live side?

0 Likes
Highlighted
Shopify Staff
Shopify Staff
428 23 67

Hey, @kynthegreat

There are a few things that could cause this. Here are some troubleshooting steps that you can walk through: 

1. Make sure there are products in your collections. When you navigate to Products > Collections > click into the collection, are products listed there? If not, you will need to add products to your collections. You can find more information about this here. If the correct products are listed in the collection, move onto the next troubleshooting step. 

2. Make sure your menu item is connected to the correct collection. Navigate to Online Store > Navigation > Main Menu > Edit (beside whichever menu item is meant to link to your collection). In the 'Link' box, make sure you've selected Collections > the correct collection. You can find more help with menus and link here. If this is already set to the correct collection, you may check the next step. 

3. If your menu item is linked to the correct collection and that collection has products in it, the last thing that could cause this would be if you were filtering out products on that collection page with filters. To check this, you'll also navigate to Online Store > Navigation > Main Menu > Edit (beside the relevant menu item), as you did above. This should bring up the 'Edit menu item' box, and under the 'Filter collection with tags' box you can check if you've added any filters there. If you've added filters there, this means that the collection page will only show products that have those tags. If your products do not have those tags, they will not show up on the collection page even if they are in the collection. If you haven't added any tags here or if you've added tags but you're certain all of the products in that collection have those tags, let me know and I can take a deeper look for you. 

Let me know if any of that helps! Cheers. 

Brie | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

1 Like
Highlighted
Tourist
8 0 0

I have tried each of those solutions and have not been able to populate on the live site. I've added some attachments for reference in assistance. 

 

 

On the admin side I have all of the products that I would like and the online sales channel selected as a visible option.

Screen Shot 2020-11-03 at 5.42.32 PM.png

 

On the preview side all of the products populate in the way that  I would like for them to 

 

Screen Shot 2020-11-03 at 5.42.53 PM.png

 

 

But when i go to the live site the collections page shows like this

 

Screen Shot 2020-11-03 at 5.42.21 PM.png

 

0 Likes
Highlighted
Tourist
11 0 4

Hi,

Have you check the checkbox on collection page "Collection availability" to online ??

online store should activeonline store should active

Thanks

1 Like
Highlighted
Tourist
8 0 0

Yes I have selected to have my collection available on my store but I am not sure why it is not populating

Might there be somewhere else I am not looking? 

Screen Shot 2020-11-03 at 9.13.41 PM.png

 

 

 

0 Likes
Highlighted
Tourist
11 0 4

I want to see template code. It is possible to send me 'collections-templagte.liquid ' code ? thanks

1 Like
Highlighted
Tourist
8 0 0

This one? its not in the template side but the sections one?

 

{% case section.settings.grid %}
{% when 2 %}
{%- assign max_height = 530 -%}
{% when 3 %}
{%- assign max_height = 345 -%}
{% when 4 %}
{%- assign max_height = 250 -%}
{% when 5 %}
{%- assign max_height = 195 -%}
{% endcase %}

{% if section.settings.layout == 'grid' %}
{%- assign limit = section.settings.grid | times: section.settings.rows -%}
{% else %}
{%- assign limit = 16 -%}
{% endif %}

{% paginate collection.products by limit %}

<div data-section-id="{{ section.id }}" data-section-type="collection-template">
<header class="collection-header">
{%- assign is_filter_by_available = false -%}
{%- if section.settings.tags_enable and collection.all_tags.size > 0 -%}
{%- assign is_filter_by_available = true -%}
{%- endif -%}

{% if section.settings.show_collection_image and collection.image %}
<div class="collection-hero">
<div class="collection-hero__image ratio-container lazyload js"
data-bgset="{% include 'bgset', image: collection.image %}"
data-sizes="auto"
data-parent-fit="cover"
style="background-image: url('{{ collection.image | img_url: '300x300' }});"></div>
<noscript>
<div class="collection-hero__image" style="background-image: url({{ collection.image | img_url: '2048x600', crop: 'top' }});"></div>
</noscript>
<div class="collection-hero__title-wrapper">
<h1 class="collection-hero__title page-width">
<span role="text">
<span class="visually-hidden">{{ 'collections.general.collection_label' | t }}: </span>
{{ collection.title }}
</span>
</h1>
</div>
</div>
{% if is_filter_by_available == false and section.settings.sort_enable == false %}
<div class="page-width">
<span class="filters-toolbar__product-count">{{ 'collections.general.items_with_count' | t: count: collection.products_count }}</span>
</div>
{% endif %}
{% if collection.description != blank %}
<div class="rte collection-description page-width">
{{ collection.description }}
</div>
{% endif %}
{% else %}
<div class="page-width">
<div class="section-header text-center">
<h1>
<span role="text">
<span class="visually-hidden">{{ 'collections.general.collection_label' | t }}: </span>
{{ collection.title }}
</span>
</h1>
{% if collection.description != blank %}
<div class="rte">
{{ collection.description }}
</div>
{% endif %}
{% if is_filter_by_available == false and section.settings.sort_enable == false %}
<span class="filters-toolbar__product-count">{{ 'collections.general.items_with_count' | t: count: collection.products_count }}</span>
{% endif %}
</div>
</div>
{% endif %}

{% if is_filter_by_available or section.settings.sort_enable %}
<div class="filters-toolbar-wrapper{% if is_filter_by_available %} filters-toolbar--has-filter{% endif %}">
<div class="page-width">
<div class="filters-toolbar">
<div class="filters-toolbar__item-wrapper">
{% if section.settings.tags_enable %}
{% unless collection.all_tags.size == 0 %}
<div class="filters-toolbar__item-child">
<label class="filters-toolbar__label select-label" for="FilterTags">{{ 'collections.filters.title_tags' | t }}</label>
<div class="filters-toolbar__input-wrapper select-group">
<select class="filters-toolbar__input hidden" name="FilterTags" id="FilterTags" aria-describedby="a11y-refresh-page-message a11y-selection-message">
<option value="{{ collection.url }}">{{ 'collections.filters.all_tags' | t }}</option>
{% for tag in collection.all_tags %}
{%- assign new_url = tag | link_to_tag: tag | split: 'href="' | last | split: '"' | first -%}
<option value="{{ new_url }}"{% if current_tags contains tag %} selected="selected"{% endif %}>{{ tag }}</option>
{% endfor %}
</select>
{% include 'icon-chevron-down' %}
</div>
</div>
{% endunless %}
{% endif %}

{% if section.settings.sort_enable %}
<div class="filters-toolbar__item-child">
{%- assign sort_by = collection.sort_by | default: collection.default_sort_by -%}
<label class="filters-toolbar__label select-label" for="SortBy">{{ 'collections.sorting.title' | t }}</label>
<div class="filters-toolbar__input-wrapper select-group">
<select name="sort_by" id="SortBy"
class="filters-toolbar__input hidden"
aria-describedby="a11y-refresh-page-message a11y-selection-message"
data-default-sortby="{{ collection.default_sort_by }}"
>
{%- for option in collection.sort_options -%}
<option value="{{ option.value }}" {% if option.value == sort_by %}selected="selected"{% endif %}>{{ option.name }}</option>
{%- endfor -%}
</select>
{% include 'icon-chevron-down' %}
</div>
</div>
{% endif %}
</div>

<div class="filters-toolbar__item filters-toolbar__item--count">
<span class="filters-toolbar__product-count">{{ 'collections.general.items_with_count' | t: count: collection.products_count }}</span>
</div>
</div>
</div>
</div>
{% endif %}
</header>

<div class="page-width" id="Collection">
{% if section.settings.layout == 'grid' %}
{% case section.settings.grid %}
{% when 2 %}
{%- assign grid_item_width = 'medium-up--one-half' -%}
{% when 3 %}
{%- assign grid_item_width = 'small--one-half medium-up--one-third' -%}
{% when 4 %}
{%- assign grid_item_width = 'small--one-half medium-up--one-quarter' -%}
{% when 5 %}
{%- assign grid_item_width = 'small--one-half medium-up--one-fifth' -%}
{% endcase %}

<ul class="grid grid--uniform{% if collection.products_count > 0 %} grid--view-items{% endif %}">
{% for product in collection.products %}
<li class="grid__item grid__item--{{section.id}} {{ grid_item_width }}">
{% include 'product-card-grid', max_height: max_height, product: product, show_vendor: section.settings.show_vendor %}
</li>
{% else %}
{% comment %}
Add default products to help with onboarding for collections/all only.

The onboarding styles and products are only loaded if the
store has no products.
{% endcomment %}
{% if collection.handle == 'all' and collection.all_vendors.size == 0 and collection.all_types.size == 0 %}
<li class="grid__item">
<div class="grid grid--uniform">
{% for i in (1..limit) %}
<div class="grid__item {{ grid_item_width }}">
<div class="grid-view-item">
<a href="#" class="grid-view-item__link">
<div class="grid-view-item__image">
{% capture current %}{% cycle 1, 2, 3, 4, 5, 6 %}{% endcapture %}
{{ 'product-' | append: current | placeholder_svg_tag: 'placeholder-svg' }}
</div>
<div class="h4 grid-view-item__title">{{ 'homepage.onboarding.product_title' | t }}</div>
<div class="grid-view-item__meta">
<span class="product-price__price">$19.99</span>
</div>
</a>
</div>
</div>
{% endfor %}
</div>
</li>
{% else %}
{%- assign is_empty_collection = true -%}
{% endif %}
{% endfor %}
</ul>
{% else %}
<ul class="list-view-items">
{% for product in collection.products %}
<li class="list-view-item">
{% include 'product-card-list', product: product, show_vendor: section.settings.show_vendor %}
</li>
{% else %}

{% comment %}
Add default products to help with onboarding for collections/all only.

The onboarding styles and products are only loaded if the
store has no products.
{% endcomment %}
{% if collection.handle == 'all' and collection.all_vendors.size == 0 and collection.all_types.size == 0%}
{% for i in (1..4) %}
<li class="list-view-item">
<a href="#" class="list-view-item__link">
<div class="list-view-item__image-column">
<div class="list-view-item__image-wrapper">
<div class="list-view-item__image">
{% capture current %}{% cycle 1, 2, 3, 4 %}{% endcapture %}
{{ 'product-' | append: current | placeholder_svg_tag: 'placeholder-svg' }}
</div>
</div>
</div>

<div class="list-view-item__title-column">
<div class="list-view-item__title">{{ 'homepage.onboarding.product_title' | t }}</div>
</div>

<div class="list-view-item__price-column">
<span class="product-price__price">$19.99</span>
</div>
</a>
</li>
{% endfor %}
{% else %}
{%- assign is_empty_collection = true -%}
{% endif %}
{% endfor %}
</ul>
{% endif %}

{% if is_empty_collection %}
<div class="grid__item small--text-center">
<p class="text-center">{{ 'collections.general.no_matches' | t }}</p>
</div>
{% endif %}

{%- if paginate.pages > 1 -%}
{% include 'pagination', paginate: paginate %}
{%- endif -%}
</div>
</div>

{% endpaginate %}

 

{% schema %}
{
"name": {
"da": "Kollektionssider",
"de": "Kategorie-Seiten",
"en": "Collection pages",
"es": "Páginas de colección",
"fi": "Kokoelman sivut",
"fr": "Pages de collections",
"hi": "कलेक्शन पेज",
"it": "Pagine di collezioni",
"ja": "コレクションページ",
"ko": "컬렉션 페이지",
"nb": "Samlingssider",
"nl": "Collectiepagina's",
"pt-BR": "Páginas de coleções",
"pt-PT": "Páginas de coleções",
"sv": "Produktseriesidor",
"th": "หน้าคอลเลกชัน",
"zh-CN": "产品系列页面",
"zh-TW": "商品系列頁面"
},
"settings": [
{
"type": "select",
"id": "layout",
"label": {
"da": "Layout",
"de": "Layout",
"en": "Layout",
"es": "Diseño",
"fi": "Asettelu",
"fr": "Mise en page",
"hi": "लेआउट",
"it": "Layout",
"ja": "レイアウト",
"ko": "레이아웃",
"nb": "Oppsett",
"nl": "Opmaak",
"pt-BR": "Layout",
"pt-PT": "Esquema",
"sv": "Layout",
"th": "เลย์เอาต์",
"zh-CN": "布局",
"zh-TW": "版面配置"
},
"default": "grid",
"options": [
{
"value": "grid",
"label": {
"da": "Gitter",
"de": "Raster",
"en": "Grid",
"es": "Cuadrícula",
"fi": "Ruudukko",
"fr": "Grille",
"hi": "ग्रिड",
"it": "Griglia",
"ja": "グリッド",
"ko": "그리드",
"nb": "Rutenett",
"nl": "Raster",
"pt-BR": "Grade",
"pt-PT": "Grelha",
"sv": "Rutnät",
"th": "กริด",
"zh-CN": "网格",
"zh-TW": "網格"
}
},
{
"value": "list",
"label": {
"da": "Liste",
"de": "Liste",
"en": "List",
"es": "Lista",
"fi": "Luettelo",
"fr": "Liste",
"hi": "सूची",
"it": "Elenco",
"ja": "リスト",
"ko": "목록",
"nb": "Liste",
"nl": "Lijst",
"pt-BR": "Lista",
"pt-PT": "Lista",
"sv": "Lista",
"th": "รายการ",
"zh-CN": "列表",
"zh-TW": "清單"
}
}
]
},
{
"type": "range",
"id": "grid",
"label": {
"da": "Produkter pr. række (kun gitter)",
"de": "Produkte per Reihe (nur Raster)",
"en": "Products per row (grid only)",
"es": "Productos por fila (solo cuadrícula)",
"fi": "Tuotteita per rivi (vain ruudukko)",
"fr": "Produits par rangée (grille uniquement)",
"hi": "उत्पाद प्रति पंक्ति (केवल ग्रिड)",
"it": "Prodotti per riga (solo griglia)",
"ja": "行あたりの商品数(グリッドのみ)",
"ko": "열 별 제품 (그리드 전용)",
"nb": "Produkter per rad (kun rutenett)",
"nl": "Producten per rij (alleen raster)",
"pt-BR": "Produtos por linha (somente grade)",
"pt-PT": "Produtos por linha (somente grelha)",
"sv": "Produkter per rad (endast rutnät)",
"th": "สินค้าต่อแถว (กริดเท่านั้น)",
"zh-CN": "每行产品数(仅限网格)",
"zh-TW": "每列產品數 (僅限網格)"
},
"default": 4,
"min": 2,
"max": 5,
"step": 1
},
{
"type": "range",
"id": "rows",
"label": {
"da": "Rækker pr. side (kun gitter)",
"de": "Reihen per Seite (nur Raster)",
"en": "Rows per page (grid only)",
"es": "Filas por página (solo cuadrícula)",
"fi": "Rivejä per sivu (vain ruudukko)",
"fr": "Rangées par page (grille uniquement)",
"hi": "प्रति पृष्ठ पंक्तियां (केवल ग्रिड)",
"it": "Righe per pagina (solo griglia)",
"ja": "ページあたりの行数(グリッドのみ)",
"ko": "페이지 별 열 (그리드 전용)",
"nb": "Rader per side (kun rutenett)",
"nl": "Rijen per pagina (alleen raster)",
"pt-BR": "Linhas por página (somente grade)",
"pt-PT": "Linhas por página (somente grelha)",
"sv": "Rader per sida (endast rutnät)",
"th": "แถวต่อหน้า (กริดเท่านั้น)",
"zh-CN": "每行产品数(仅限网格)",
"zh-TW": "每頁列數 (僅限網格)"
},
"default": 2,
"min": 2,
"max": 8,
"step": 1
},
{
"type": "checkbox",
"id": "show_collection_image",
"label": {
"da": "Vis kollektionsbillede",
"de": "Kategorie-Foto anzeigen",
"en": "Show collection image",
"es": "Mostrar imagen de la colección",
"fi": "Näytä kokoelman kuva",
"fr": "Afficher l'image de la collection",
"hi": "कलेक्शन इमेज दिखाएं",
"it": "Mostra immagine collezione",
"ja": "コレクションの画像を表示する",
"ko": "컬렉션 이미지 표시",
"nb": "Vis samlingsbilde",
"nl": "Collectieafbeelding weergeven",
"pt-BR": "Exibir imagem da coleção",
"pt-PT": "Mostrar imagem da coleção",
"sv": "Visa produktseriebilder",
"th": "แสดงรูปภาพคอลเลกชัน",
"zh-CN": "显示产品系列图片",
"zh-TW": "顯示商品系列圖片"
},
"default": true
},
{
"type": "checkbox",
"id": "show_vendor",
"label": {
"da": "Vis produktleverandører",
"de": "Produkt-Lieferanten anzeigen",
"en": "Show product vendors",
"es": "Mostrar proveedores del producto",
"fi": "Näytä tuotteen myyjät",
"fr": "Afficher les vendeurs",
"hi": "उत्पाद विक्रेताओं को दिखाएं",
"it": "Mostra fornitori prodotto",
"ja": "商品の販売元を表示する",
"ko": "제품 공급 업체 표시",
"nb": "Vis produktleverandører",
"nl": "Productleveranciers weergeven",
"pt-BR": "Exibir fornecedores do produto",
"pt-PT": "Mostrar fornecedores do produto",
"sv": "Visa produktleverantörer",
"th": "แสดงผู้ขายสินค้า",
"zh-CN": "显示产品厂商",
"zh-TW": "顯示產品廠商"
},
"default": false
},
{
"type": "checkbox",
"id": "sort_enable",
"label": {
"da": "Aktivér sortering",
"de": "Sortieren erlauben",
"en": "Enable sorting",
"es": "Habilitar la función ordenar",
"fi": "Ota lajittelu käyttöön",
"fr": "Activer le tri",
"hi": "क्रमबद्ध करना सक्षम करें",
"it": "Permetti di ordinare",
"ja": "並べ替えを有効にする",
"ko": "정렬 사용",
"nb": "Aktiver sortering",
"nl": "Sortering inschakelen",
"pt-BR": "Habilitar organização",
"pt-PT": "Ativar ordenação",
"sv": "Aktivera sortering",
"th": "เปิดใช้งานการจัดเรียง",
"zh-CN": "启用排序",
"zh-TW": "啟用排序"
},
"default": true
},
{
"type": "checkbox",
"id": "tags_enable",
"label": {
"da": "Aktivér tagfiltrering",
"de": "Tag-Filtern erlauben",
"en": "Enable tag filtering",
"es": "Habilitar filtro de etiquetas",
"fi": "Ota tunnisteiden suodatus käyttöön",
"fr": "Activer le filtrage par balises",
"hi": "टैग फ़िल्टर करना सक्षम करें",
"it": "Attiva filtro tag",
"ja": "タグでの絞り込みを有効にする",
"ko": "태그 필터링 사용",
"nb": "Aktiver taggfiltrering",
"nl": "Filteren op tags inschakelen",
"pt-BR": "Habilitar filtragem de tags",
"pt-PT": "Ativar filtragem por etiqueta",
"sv": "Aktivera taggfiltrering",
"th": "เปิดใช้การกรองแท็ก",
"zh-CN": "启用标签筛选",
"zh-TW": "啟用標籤篩選功能"
},
"default": true
}
]
}
{% endschema %}

0 Likes
Highlighted
Tourist
8 0 0

I am using the Debut theme if that helps at all.

0 Likes
Highlighted
Shopify Staff
Shopify Staff
428 23 67

Hi, @kynthegreat!

Thanks for checking those things. Can you share a screenshot of how you've linked it under Online Store > Navigation > Main Menu > Edit (beside the relevant menu item)? Thanks! 

Brie | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
Tourist
8 0 0

Screen Shot 2020-11-04 at 4.11.12 PM.png

 

I have it listed like so. but they still aren't populating on that page.

0 Likes