My shopify website is not accessible

35 1 10

Hello Community,

I've been unable to access my website for days now. This is the error message I get whenever I try to access it both through the front end and back end.


I do not know why this is so, pls help me on what to do. I've tried reaching out to support but nothing is coming out.

my website url is



Shopify Staff
Shopify Staff
2290 243 477

This is an accepted solution.


I'm sorry to see that you're having trouble with your store. This type of issue would require an escalation to our Accounts team for further review. If you've already done this step, then our teams will get back to you in 24-72 business hours. However, there may be a delay depending on the number of tickets our Accounts team is handling. In any case, you will be the first to know when an update is available. 

If you haven't had this escalated then you will need to reach out to our Support. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Peter | Social Care @ Shopify 
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