[NARRATIVE] Video slideshow not showing on mobile

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New Member
1 0 0

Hi, 

I'm having a bit of trouble with my website.

Whenever i use mobile devices my autoplay video on the frontpage doesn't work, on desktop it plays fine.

Can anyone help with this issue? Thanks

 

url is  http://naturu.pt 

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Shopify Expert
884 72 208

This is by design, either with your phone or browser. I believe the reason is to prevent racking up bandwidth for people that pay per MB of bandwidth. (videos are huge)

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New Member
2 0 4
I'm using a 10 seconds youtube video, so it's not that bad for people that pay per MB, it's working on laptop Version but not on mobile version, how can i solve that?
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Shopify Partner
1905 120 299

Dear Naturumonchique,

 

In your theme customization screen, click on that video slide and change the option in the 'Style' menu to "Background video with play button" .

 

Hope this will help, if you still need help please contact here: https://www.task4store.com/pages/contact-us

Best Regards
MS Web Designer | MS Web International | Task4Store
Contact Us: Click Here | task4store@mswebdesigner.com
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New Member
2 0 4
There's no style option ?! There's no option at all, u just add the slide and u put the link
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New Member
1 0 3

Did you manage to resolve this? As I have the same issue. Not even a manual option to play the video on mobile device, just has the static image.

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New Member
2 0 1

I also need this. Can anyone help? 

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New Member
1 0 0

I have the same problem! Please help! 

 

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Tourist
8 0 1

same here. Please help !!

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Shopify Partner
501 56 78

Hey there @CopelandAudio ,

Are you able to provide your store URL so I can take a closer look and provide the solution here?

If helpful, please Like and Accept Solution
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