[NARRATIVE] Video slideshow not showing on mobile

Naturumonchique
New Member
1 0 0

Hi, 

I'm having a bit of trouble with my website.

Whenever i use mobile devices my autoplay video on the frontpage doesn't work, on desktop it plays fine.

Can anyone help with this issue? Thanks

 

url is  http://naturu.pt 

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JoesIdeas
Shopify Expert
1244 111 310

This is by design, either with your phone or browser. I believe the reason is to prevent racking up bandwidth for people that pay per MB of bandwidth. (videos are huge)

Founder of Speed Boostr (Shopify optimization experts, theme customization, custom app development).
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Pewjer20
New Member
2 0 4
I'm using a 10 seconds youtube video, so it's not that bad for people that pay per MB, it's working on laptop Version but not on mobile version, how can i solve that?
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Dear Naturumonchique,

 

In your theme customization screen, click on that video slide and change the option in the 'Style' menu to "Background video with play button" .

 

Hope this will help, if you still need help please contact here: https://www.task4store.com/pages/contact-us

Best Regards
MS Web Designer| MS Web International | Task4Store
Contact Us: https://www.task4store.com/pages/contact-us OR task4store@mswebdesigner.com
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Pewjer20
New Member
2 0 4
There's no style option ?! There's no option at all, u just add the slide and u put the link
MAV101
New Member
1 0 3

Did you manage to resolve this? As I have the same issue. Not even a manual option to play the video on mobile device, just has the static image.

Airbliss
New Member
2 0 2

I also need this. Can anyone help? 

feebee
New Member
1 0 1

I have the same problem! Please help! 

 

CopelandAudio
Tourist
8 0 2

same here. Please help !!

UmairA
Shopify Partner
872 85 173

Hey there @CopelandAudio ,

Are you able to provide your store URL so I can take a closer look and provide the solution here?

Need help with theme customization or to add a new feature? Hire me
Email: umairabbascs@gmail.com
WhatsApp: WhatsApp
Theme customization | Custom coding | Store Setup | SEO Audit | Speed Optimization | Tweaks & Bugs fixing
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