Narrative - Video Dia mobile

relieverr
Tourist
5 0 2

Hi,

 

I hired someone on fiverr to fix the video dia on mobile. Now it is showing but the video won't play. He is telling me I have to contact theme support because only they can help in this regard. Is this true? I had contacted them before and they told me they could only do a ''backroll'' but it is not sure if that would help.

If someone could help me out with this please leave a message

KetanKumar
Shopify Partner
17365 1874 6488

@relieverr 

sorry for this issue 

can you please share store URL 

also, some device auto pay video doesn't work bt i will try to provide solution 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Expert | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
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relieverr
Tourist
5 0 2

 Thanks for your reply, the store url is: https://blendandgo.nl/

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