I hired someone on fiverr to fix the video dia on mobile. Now it is showing but the video won't play. He is telling me I have to contact theme support because only they can help in this regard. Is this true? I had contacted them before and they told me they could only do a ''backroll'' but it is not sure if that would help.
If someone could help me out with this please leave a message
sorry for this issue
can you please share store URL
also, some device auto pay video doesn't work bt i will try to provide solution