We're customizing the Shopify email notifications but one of the templates doesn't work.
We've used the same HTML and CSS code for all email notifications, but when saving it for the 'Shipping Confirmation' email it doesn't display the new design.
I've contacted the Shopify support team via the chat and they couldn't find a solution either. The code doesn't seem to have any issue according to them (and if that was the case Shopify wouldn't let me hit 'Save' on the template anyway - plus, this is the exact same code than on the other email notifications which all work fine!).
I've attached a screenshot but impossible to understand why Shopify wouldn't take into account just this template?!
I would appreciate any hint on what could possibly be wrong here?
sorry for that
can you please use theme default code and modification please don't removed any default code
sorry but its allow to revert code if any issue please contact Shopify support
yes its allow to revert option if u have any issue please contact shopify support