Not receiving response from theme vendor

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Hi we have have already purchased shopify subscription. Now we are trying to purchase theme for our store. We are considering any of these two themes mentioned below


After making so many requests, we have not received any purchase link from the first vendor. Also we made following queries to both the vendor but didn't get any response. Can you please help us in this regard?

  1. Does this purchase includes all its layouts or only one specific layout?
  2. Support details and period on the theme.
  3. If we require some customization in purchase process or anywhere how can we go about it?

Awaiting for your response. Your immediate response will be highly appreciated .