Oder cancellation from customer side

New Member
2 0 1

I have web store on Shopify and I want to Gove my customer and option to cancel orders 

Shopify Partner
559 61 93

Hey there @Dev_912,

You can use this app for this functionality.

https://apps.shopify.com/orderify?utm_campaign=Guru+Ask&utm_medium=Forum&utm_source=social

Hope it helps.

If helpful, please Like and Accept Solution
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Shopify Staff
Shopify Staff
651 63 119

Hi @Dev_912,

Hyde here from Shopify.

That's an interesting idea! However, Shopify's system is set up so that the only person who can cancel an order is the store owner or staff with the right permissions. There is currently no workaround for this. You could try consulting Shopify Experts for advice, they may be able to develop a custom solution for you, or may have access to an already existing integration that I'm unaware of.

Is there a particular reason why you want customers to cancel their order themselves?

All the best, Hyde.

Hyde | Social Care @ Shopify 
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