Hoping someone can help:
password - rankin
Theme ; PRestige
I have installed Mailerlite for email campaigns/forms so am trying to disable automatic abandoned cart emails. I cannot find the tickbox anywhere. Have looked at lots of tutorials -Have gone to Settings - checkout and there is NO tickbox option...
Can anyone tell me why?
Hey, @woodwardandfox. I’m here to help!
The option to disable your automatic abandoned checkout emails is one step back from what you have shown in your screenshot. So, when you go to ‘Settings > Checkout’ and scroll down to the Abandoned checkouts section, the tick box is directly within that section; Before clicking on Customize email, as seen here:
Hope this helps! But please let me know if you still aren’t seeing this in your admin, and I’ll continue to troubleshoot it with you.
Helen | Social Care @ Shopify
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Thanks for this reply. Although, I dont have that section - thats the strange thing! I have read all those tuturials (but I thought they were old or something) as I dont have tickbox anywhere....
If i go to Settings - Checkout (as you say) the only sections I am seeing are:
As you can see there is no Abandoned Checkout section and there isnt any mention of abandoned checkouts in any of the sections above which are there....