Page not showing up on navigation for me to link

New Member
2 0 1

I just recently made a refund policy page for my store, however it is not showing up for linking under navigation for the footer menu. I already linked the privacy policy and the TOS just fine. This seems to be some sort of bug.

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Shopify Staff
Shopify Staff
317 14 47

Hello, Arielle ! 

Karlie here from the Shopify Guru Team! You would want to add in your Refund Policy by heading to your Shopify Admin> Online Store> Navigation and click to edit the 'Footer Menu'. From here, you can 'Add Menu Item' and you should be able to find your Refund Policy by typing in 'Refund' under the 'Link' bar. If this isn't working for you, be sure to clear your cookies/cache for your browser before trying again. 
You can check out this doc for more information on menu items. 

I hope this helps, but if you find that this still isn't working for you - be sure to reach out to Shopify support!

Karlie
Shopify Guru
support@shopify.com

*Karlie* | Social Care @ Shopify
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New Member
2 0 1

Hi, i have the same problem, i cleared my browser's cache/cookies  and doesn't seem to be working.

Any help please.

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New Member
2 0 1

Okay It eventually showed up. I was just redesigning my store and thought I would comeback to it later to see if it showed up, And it did. You will have to just wait for a bit maybe 30-45mins or more I don't know how long it was before it showed up. But it does eventually.

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New Member
2 0 1

Thank you, you're right. it worked.

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New Member
2 0 1

I think I figured this out.  

 

The first step (which you've done) is to set up the new pages in 'Online Store-Navigation'.

 

But just because you set them up, it doesn't mean that it will enable it to your site.

 

In order to add your navigation headings to your site, you'll need to go to the site editor (Online Store-Themes-Customise) then Sections-Header-and underneath your logo, you'll see Menu.  Click 'Change' and you'll see Main Menu (or whatever you named your heading group).  Just select Main Menu (so you see a purple check mark) and click 'Select' on the bottom.

 

I guess the idea is that you can tinker around on your admin panel but the customisations need to be done for the site editor.  I agree it's inconsistent though as there are a ton of things that you edit in the admin panel that automatically apply to the site like Messenger icon positions etc.

Still.  Problem solved.  It had me pulling my hair out until I got there!  Hope this helps everyone avoid the same! :)

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New Member
1 0 0

thanks, this worked!

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New Member
2 0 1
Glad it helped! :)
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