Please help. Not receiving information from contact form.

Tourist
15 0 1

Recently I noticed I wasn't receiving any emails from my Contact US form.  The form is on my site but when I tried to send a test email, I received no notification.  I've tried several times to send test emails but I received nothing.  Can anyone help with this please?

Thanks,
Steve

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Shopify Partner
565 122 184

Please share your Contact US page URL?

 

Thanks,

Tejas 

Shopify Expert | Skype: tejas.nadpara
- Like and Mark as an Accepted Solution if reply helpful
- Feel free to contact me on support@hexaecommerce.com regarding any help
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Tourist
3 0 1

Hello, 

 

I was able to fix my issue and I sent a test e-mail to myself to verify. Go to the ADMIN page, settings at the bottom of the page, click general. Make sure the e-mail sections reflect where you want the e-mails to be sent to. I used the same e-mail in both to make it simple for myself. You will have to test this to see if it works. I placed an example below:

 

Settings

General

 

Store details

Shopify and your customers will use this information to contact you.

 

Store name YourStore Name

 

Store contact email [info@yourstorename.com]

We'll use this address if we need to contact you about your store.

 

Customer email [info@yourstorename.com]

Your customers will see this address if you email them

 

Hope this helps!!

 

 

 

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