Preview product photo is white.

New Member
18 0 0

Hi here is a screenshot of the preview photo of my product. For some reason it's white. Does anyone know what I can do to change this?


Thank you.Screen Shot 2020-11-09 at 5.10.02 PM (2).png

Shopify Staff
Shopify Staff
351 39 81

Hi, @Mattscott!

My name is Lilith, I'm on the Social Care team at Shopify.

If the opacity of your image overlay is very high without being able to change it in your editor, there's likely a snippet of code in your theme that has been added/edited. Perhaps Javascript or CSS may be causing this, but you may have to check into your code.

With that in mind, I would highly recommend downloading a fresh new copy of the same theme from the Theme Store and checking if you get the same issue. Ensure that you don't add any code or change any code before you test the new theme for the issue.

If you don't have the issue on the brand new copy, this could mean you had some code in your other theme that was causing this interference.

Let me know how you do with the information above! I'm happy to answer any questions you think of as you work on your business.

Lilith | Social Care @ Shopify
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