Problems with image being displayed on Facebook product/link share

Tourist
4 0 1

Hi there, sorry if this has been answered before, I've had a look but can't seem to find an answer for my specific question.

I've recently launched my new Shopify site, and have noticed that if I go to share a product to Facebook, either no image, or the wrong image comes up to associate with it, and there doesn't seem to be any rhyme or reason to it.  Sometimes the image is one that's nothing to do with the product, other times it's what looks like a cropped version of the secondary product image, and other times there's no image at all.  It seems to change if I try to share a specific product more than once, too. 

For example, this listing initially used my Facebook page profile image (not sure how it grabbed that), and now it seems to be pulling my secondary product photo http://www.louisemead.co.uk/collections/square-cushions/products/blue-throw-pillow-s-m-l-xl-100-cott....  

This product doesn't seem to be pulling up any image.  http://www.louisemead.co.uk/collections/tea-towels/products/blue-flowers-tea-towel?variant=285538138...  

Is there something I need to do to fix this?  

Also, is there an easy way for me to control which image gets associated with each product by default?  

It seems like it would be a good idea for me to have an image for each product that is optimised for Facebook, but not necessarily one that I want as my main product image.  

I'm using Safari and Chrome to try it out, and I'm using the Minimal them.  

Thanks in advance for your help.  

1 Like
Shopify Staff
Shopify Staff
392 1 32

Hey Louise!

Koreen here from the Guru support team at Shopify. Thanks for posting :)

No worries at all, this seems to be popping up quite a bit lately- not to worry. The best way to check on why the images are not pushing through, would by by using the:

Here you can pop the product/blog post URL in and click 'debug' or 'scrape'. This will then fetch the info for you on what you will need to edit in order for the content to display correctly on Facebook.

Facebook usually will show your product's featured image when sharing. In your admin, the featured image is the first one that appears in the list in the list, and you can re-order your images here.

In your first example, this does seem to be pushing through the featured image for me now. 

It may have associated with your profile image as you were just getting set up. 

I've also tried your second example, and the product's featured image does seem to be pushing through also:

I would suggest to test out the debug tool  to see how this goes for you- and do reach out if you need a hand at all.

I hope this helps and congratulations on your launch!

Koreen W

0 Likes
Excursionist
84 0 9

Hi Louise,

Currently we are launching our app in beta - SEO Product Optimizer. It can help you to enhance your products' social presence. You can check our FAQ to know more about it: http://support.seo-product-optimizer.com/article/14-what-is-social-sharing-optimizer

If you are interested you can have a free trial for 7 days.

Benny

How to customize facebook share image of your store homepage? http://support.seo-product-optimizer.com/article/30-how-to-customize-facebook-share-image-on-shopify-homepage
0 Likes
Excursionist
84 0 9

Hi Louise,

I have checked your product page html code. And i see that you have find a solution for your page. 

But, that solution still have some problems. Using this solution, it is hard for you to set which image to display for each product on facebook share. Each time you add one more image on that product's image gallery, the image on the product's facebook share will change.

Our app is designed to solve this problem, it can help you to customize each product's facebook share. With our app, you can costomize which image to display for each product. You can also choose to display it in horizontal, in vertical or in square.  

Now, our app is still in beta and it is totally free to use. I really think you should give a try on our app.

Good luck.

Yang 

from SEO Product Optimizer team

How to customize facebook share image of your store homepage? http://support.seo-product-optimizer.com/article/30-how-to-customize-facebook-share-image-on-shopify-homepage
0 Likes
New Member
2 0 2

Hello,

 

Please help me regarding my shop from shopify collection to facebook collection facebook did not use my main product photo they select an image from variation 

Shopify to facebook .jpg

2 Likes
New Member
1 0 2

Have you were able to solve the problem of the main display picture? I have the same problem

2 Likes
Tourist
9 0 7

Hey did you find a solution to this? My Facebook shop isn't displaying the main photo from Shopify either

2 Likes