Product Images Not Loading On Mobile

Christopher_Ha1
Tourist
3 0 1

Hi Guys,

We have been using the same template without issue for many years, however recently some images have stopped loading on mobile, with only the alt text showing up.

I cannot find an error, change or pattern in why some load and some don't. 

All of our images are exported from Photoshop the same way - as they always have been - and if I swapped images from a working page to one that wasn't working it would load up fine and vice versa (if I swap a broken photo onto a working page, it breaks) but they are all the same size, format etc.

I cannot recreate the error in Chrome or Safari (or in Shopify theme editor) on desktop by downsizing the browser to mobile. 

I've attached a screen cap (in zoom viewer and not), or you can navigate to the below link on mobile for example (secondary photos work fine...)

Very confused, any help appreciated.

Thanks,

Chris

 

https://average.is/products/apex-shelf-rose

 

IMG_40B3AB9BF0D9-1.jpegIMG_564F6B2EEA3A-1.jpeg

KetanKumar
Shopify Partner
15721 1751 5783

@Christopher_Ha1 

Sorry, you are facing this issue, it would be my pleasure to help you.

We have checked for this issue in real system and browserstack but it is working ok. In which system configuration or browser you are checking?

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Expert | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
0 Likes
Christopher_Ha1
Tourist
3 0 1
Hi there - only on mobile safari and chrome is there an issue.
0 Likes
KetanKumar
Shopify Partner
15721 1751 5783

@Christopher_Ha1 

can you please mention Mobile OS Details and version 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Expert | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
0 Likes
Christopher_Ha1
Tourist
3 0 1
iOS 14.4
0 Likes
KetanKumar
Shopify Partner
15721 1751 5783

@Christopher_Ha1 

sorry for late reply i have check this also but its working fine

KetanKumar_0-1615006937566.png

 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Expert | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
0 Likes