Shopify themes, liquid, logos, and UX
Hi everyone
I really need some help.
I was in the theme editor changing the layout of my product pages from 'full width' to 'classic' and it looks like my product descriptions have completely disappeared from the product page.
They are still there when I go into edit my products, but nothing is showing on my live site - only custom content tabs.
Can anyone help please? I'm desperate!
Here's one of my products:
Beddoes Products Inline Marley Ludlow Plus Vent Tile
Thanks
Scott
I believe that you had a Tabs app installed and you removed it.
Is this correct. If so, this app may of replaced your description with a custom section, that is now gone.
I am seeing this comment in the element where your description should of been:
<!-- "snippets/product-description-tabs.liquid" was not rendered, the associated app was uninstalled -->
Hi
Thanks for replying. I have an app installed called Rich Snippets for SEO installed, but I haven't installed any apps recently. Could this be it? Should I try disabling it to see if that works?
And this problem has only come up today when I was changing the layout of the product page.
Could I invite you by email to have a look?
Thanks
You were right - I disabled the Rich Snippets app and it started working. Then re-enabled it and it's still working.
Thanks for your help. Much appreciated!
Scott
Happy this worked out.
Contact app support to provide you a solution for the next time you want to uninstall the app. There are few things they can do about this.
Are you ready to take your business to the next level? Look no further than the latest ...
By SarahF_Shopify Apr 15, 2024We’re keeping the ball rolling to make sure you’re always ahead of the game. So buckle ...
By JasonH Apr 8, 2024Portrait of Stephen positioned next to an image of planet Earth, with the Stephen's World ...
By JasonH Mar 18, 2024