Product image order doesn't save

New Member
3 0 0

Hello,

I've just wanted to change the image order of a product I'm selling, while modifying the order it display a message saying "image roder saved" but this doesn't change on the back end of the website ! 

Can someone help ?

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Shopify Staff
Shopify Staff
726 68 144

Hey there, Sacha.

Bo here From Shopify Support! 

I am sorry to hear that you are experiencing this problem! Currently, this is not an open issue and I was unable to replicate this on my test store which would lead me to believe that this could be a local issue. Most of these issues are caused by either the browser being out of date or the cache/cookies interfering so I would love to try resolve both of these issues. We recommend that you use Google Chrome when using Shopify as it is the most compatible. Once you have Chrome open check that it is up to date as per this guide from Google. 

Once your browser is up to date you can then go ahead and clear the cache as per this guide from Google. Once this is done you should be able to manually change the order of your product images! 

Let me know how this goes and if there is anything else I can help you with, I'm happy to help!

All the Best,

Bo

Bo | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
3 0 0

Hello,

I'm on chrome, up to date and cache has already been cleaned before posting this issue.

Can you help ?

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Shopify Staff
Shopify Staff
726 68 144

Thank you for getting back to me Sacha! 

As this appears to be an issue that is affecting your store alone, I would have to recommend that you reach out to our support team to further troubleshoot. Are you currently still experiencing this issue? 

All the Best,

Bo

Bo | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
3 0 0

Hello,

 

Yes still experienceing this issue.

How can I reach someone to help me ?

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Shopify Staff
Shopify Staff
726 68 144

Thanks for getting back to me,

You can contact our support team by clicking this link. We offer 24/7 support via chat, e-mail, and phone, all of which can be found right there. As it is a localized issue it would be best to speak with our support team on one of our live channels. If you haven't already, please try replicating this issue in incognito mode or from a different browser. Is this issue affecting all products or just one in particular? 

All the Best,

Bo

Bo | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
1 0 0

I'm having the exact same issue.
I'm using Chrome, I cleared my browser cache/cookies, and I contacted tech support Chat.
Their "solution" was to deleted and reload all the images....didn't work.
Then delete and recreate the product listing...still didn't work.

 

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Highlighted
New Member
1 0 0

I too am experiencing this issue. I have opened in a Chrome incognito window and am still experiencing this problem. Appears to be a Shopify bug with the other users seeing this issue as well.

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New Member
1 0 0

It is not browser side neither cookies or session. It silly to think that shopify logic behind regarding to images ordering rely on user session 

, I am also experienced in that kind of issue.

I list an item with 12 images as example from 1 to 12 , when I drag an image in Shopify Admin - images are  ordered correctly as well into Shopify Front 

but when I use the API to tell that image at position 10 need to be at position 1 and image at position 1 to be at position 10 - nothing happen .

The API accept the changes ( when ordering images ) only for the first image when is changed , everything else does not matter . Whatever I do, images are ordered same way as Item was listed.

 

ps. If someone is interested I can also make a video and shows you :) 

Good luck evryone

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Tourist
6 0 0

Hi! This doesn't exactly resolve the problem, since you will have to do it any time you change the order of your product images, but here's a solution that has been working for us (that doesn't involve re-uploading the product images!):

  1. Rearrange product image order as needed
  2. Hover over product images to reveal the 3 dots on top right of image, click the 3 dots icon
  3. Then click to select 'edit alt text'
  4. Click into the form field that appears (you don't have to actually type or make edits), click save
  5. Repeat steps 2-4 on each image that was moved to a new position

This may not be the solution for everyone, but it's worth a shot! *We use the Modular Theme, by the way

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