Hey there, Sacha.
Bo here From Shopify Support!
I am sorry to hear that you are experiencing this problem! Currently, this is not an open issue and I was unable to replicate this on my test store which would lead me to believe that this could be a local issue. Most of these issues are caused by either the browser being out of date or the cache/cookies interfering so I would love to try resolve both of these issues. We recommend that you use Google Chrome when using Shopify as it is the most compatible. Once you have Chrome open check that it is up to date as per this guide from Google.
Once your browser is up to date you can then go ahead and clear the cache as per this guide from Google. Once this is done you should be able to manually change the order of your product images!
Let me know how this goes and if there is anything else I can help you with, I'm happy to help!
All the Best,
Thank you for getting back to me Sacha!
As this appears to be an issue that is affecting your store alone, I would have to recommend that you reach out to our support team to further troubleshoot. Are you currently still experiencing this issue?
All the Best,
Thanks for getting back to me,
You can contact our support team by clicking this link. We offer 24/7 support via chat, e-mail, and phone, all of which can be found right there. As it is a localized issue it would be best to speak with our support team on one of our live channels. If you haven't already, please try replicating this issue in incognito mode or from a different browser. Is this issue affecting all products or just one in particular?
All the Best,
It is not browser side neither cookies or session. It silly to think that shopify logic behind regarding to images ordering rely on user session
, I am also experienced in that kind of issue.
I list an item with 12 images as example from 1 to 12 , when I drag an image in Shopify Admin - images are ordered correctly as well into Shopify Front
but when I use the API to tell that image at position 10 need to be at position 1 and image at position 1 to be at position 10 - nothing happen .
The API accept the changes ( when ordering images ) only for the first image when is changed , everything else does not matter . Whatever I do, images are ordered same way as Item was listed.
ps. If someone is interested I can also make a video and shows you :)
Good luck evryone
Hi! This doesn't exactly resolve the problem, since you will have to do it any time you change the order of your product images, but here's a solution that has been working for us (that doesn't involve re-uploading the product images!):
This may not be the solution for everyone, but it's worth a shot! *We use the Modular Theme, by the way