Product zoom in Supply theme not working

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New Member
1 0 0

Hi,

I've enabled the zoom but it doesn't work. Any ideas?

Here is a sample product page: https://www.uniquetos.com/collections/his/products/personalised-leather-keyring

 

Thanks,

Ofir

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Shopify Staff (Retired)
Shopify Staff (Retired)
10 0 3

Hi there, Ofir.

Ren here from the Shopify Support Team. 

I had a look at your store and I can see that the Zoom function is working on the other products in your store, so I think it might be specific to this product. I would check that the save button was selected when you enabled the Zoom function on the personized leather keyrings. 

To do this from the Admin select;

  • Online Store
  • Themes
  • Customize Theme
  • Select the product
  • Here you can select Enable image zoom
  • You can then hit Save

I hope this is of use to you. and if you have anymore questions just let me know. We're always more than happy to help!

Happy Selling!

Ren | Shopify Guru

 

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Shopify Expert
10007 116 1817

David - I see the zoom feature working on that product. What are you expecting to happen vs what you're seeing?

★ Winning Partner of the Build a Business competition. ★ http://freakdesign.com.au
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New Member
3 0 0

Hello, 

I have also the same issue.

all my product have zoom activated but none of them are working.

Anyone can help me?

Thank you very much,

https://www.squidy.shop/products/montre-cheval-style-vintage

 

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New Member
1 0 0

Hi all!

I tried many times to toggle the "Enable image zoom" check box in the product page of the "Supply" theme but it produced no change (yes I did save the theme after every toggle).

To exclude my preceeding theme changes as a suspect I fetched a pristine version of the "Supply" theme and it produced the same discrepancy in both of its "Blue" and "Light" styles.

This behavior is very dissapointing. Please produce an easy to add fix promptly.

Thanks in advance and best regards

Kitschalos

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Shopify Partner
3 0 0

Hello,

I´m experiencing the same issue here.

The zoom works on my machine, but on my teammate and clients computer it doesn't.

The expected behaviour is that image zooming will be turned on when the checkbox is checked at Supply customization page. The current behaviour is it doesn't work on some machines.

Tested on 2 different desktops running Chrome on Windows 10. Didn't work in one of them. 

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Shopify Partner
28 1 4

Well it's November 2020 ... and it still doesn't work.

Does anyone at Shopify know why?

Does anyone at Shopify care?

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