Recatcha "I am a robot" small on mobile

freedomsauce
Tourist
4 0 1

Hello,

I have setup a page for users to sign up for my newsletter. But when they enter their email, they're redirected to the Recatcha "I am not a robot" test that appears to be very small on the mobile screen. There doesn't seem to be the same issue on desktop.

Is there a way to fix this?

The Recatcha function still works but makes for a bad experience to capture new customers. 

KetanKumar
Shopify Partner
14526 1673 5218

@freedomsauce 

Sorry for facing this issue, it's my pleasure to help us.

Welcome to the Shopify community!
and Thanks for your Good question.

Please share your site URL,
So I will check and provide a solution here.

 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Expert | Skype : bamaniya.sky
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freedomsauce
Tourist
4 0 1
KetanKumar
Shopify Partner
14526 1673 5218

@freedomsauce 

Thanks for update 

your store is password prorect 

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Expert | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
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freedomsauce
Tourist
4 0 1

Thank you!


So if I take off the password protection, they will not have to go through the recatcha? 

I consider this a workaround still. I want to keep my site password protected until it's ready to go-live. Until then, I'd like to give my customers the option to sign-up for my newsletter to get notified for when my product is ready for sale.

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freedomsauce
Tourist
4 0 1

Hello, any update on this issue? 

I'd be happy with a stated workaround plus a follow up on the larger issue at hand.

Thank you

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KetanKumar
Shopify Partner
14526 1673 5218

@

if possible to share the video further issue?

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Expert | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
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