Welcome to the Shopify community!
and Thanks for your question.
Please share issue images,
So I will check and provide a solution here.
Please see an example of our images that are with very high zoom.
I want to know how can I see what are the zoom that is used ( default) and if I can reduce because the products seem to be "deformed"
Do you know what are the recommended sizes and pixels to upload a product picture?
Thanks for update
can you please share this product url?
Thanks for all details
We have checked for this issue in real system and browserstack but it is working ok. In which system configuration or browser you are checking?
if possible to share a video of how to you have to check this issue?
Thanks for your post. I sent one picture before in my other message.
1.The problem is that my zoom is too high on all my pictures. You can see in the picture before.
You can see also my products (jewels) as "deformed" or blurry.
I need help to slow it down. If it's a problem in the HTML code I'm able to do it.
But I don't know where to go exactly. Do you Know?
2. I see this in Shopify: "On Shopify, you can upload images of up to 4472 x 4472 pixels with a file size of up to 20 MB.
But the website maker typically recommends using 2048 x 2048 pixels for square product photos.
These are high-resolution images that give your store a professional and well-rounded look with great zoom capabilities."
Is it alright? Because if I do like this, my pictures will be square and some cut the landscape or another thing.
3. Do you know which quality exactly do I need to use in my pictures to look great?
Thank you very much.
can you please first disable on your zoom in theme setting.