Remove header

New Member
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I simply want to remove a custom header that was inserted by a previous developer.  I have the Jumpstart theme for my Shopify store.  I attached a link to the website and a screenshot - the dark blue banner at the top is the one I want to remove. The orange banner is the announcement field that I'll keep.  I searched in the code already and wasn't able to find where I can remove or comment out the code.  Can you let me know how I can remove it? Thank you for your response. - Tradewala

https://tradewalagame.com

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Shopify Staff (Retired)
Shopify Staff (Retired)
269 1 21

Hi, RS

Stephanie here from Shopify. 

If you're unable to find code for this banner within your theme, more than likely it is being pulled in from an app!

I'd recommend checking within the 'Apps' section of your admin for a Banner app! From there, you should be able to edit or remove this header. 

Feel free to reach out to our support (http://bit.ly/2uVU8jk) if you have any other questions! We're available 24/7. 

Happy Selling!

Stephanie | Shopify Support
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Shopify Expert
2686 67 683

Stephanie's right -- it's Quick Announcement Bar by Hextom App

Want to hire me to tweak a theme? Mail me at tairli@yahoo.com!
My post solved your problem? Like it!
I am away till Feb-15.
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New Member
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Hi Stephanie I just wanted to let you know i removed a banner app and the problem was fixed so thanks very much for your help.

 

dee


@Elle_old wrote:

Hi, RS

Stephanie here from Shopify. 

If you're unable to find code for this banner within your theme, more than likely it is being pulled in from an app!

I'd recommend checking within the 'Apps' section of your admin for a Banner app! From there, you should be able to edit or remove this header. 

Feel free to reach out to our support (http://bit.ly/2uVU8jk) if you have any other questions! We're available 24/7. 

Happy Selling!


 

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