Responsive Issue - OK on desktop - not on mobile?

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New Member
9 0 0

Hi,

 

I am having an issue with the responsiveness of my site when using a mobile.

 

Currently, the website is not responsive it seems when viewing on a mobile (images shown below) and would like it to be responsive so that it is viewed like the image below. The problem being is that you can zoom out from that view and and it end up like Image 2 and doesn't automatically zoom back in to look like Image 1. Also you can zoom in and have it like Image 3 and doesn't zoom back out to look like Image 1.

 

Is this something that can easily be done with adding coding to a certain section? Any help would be greatly appreciated - and if coding is left could you please also advise on where this is to be placed please?

 

IMAGE 1

image0.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

IMAGE 2 IMAGE 3

image1.pngimage2.png

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Shopify Staff
Shopify Staff
686 41 80

Hi there @KPSRainham!

 

Don here from Shopify. :)

 

Could you let us know the name of the theme you are currently using in your store?

 

All themes from our theme store should be fully responsive to screen size and adapt in some way or another to being displayed on mobiles or tablets versus larger screen sizes.

 

If you can confirm the theme name for us first we can then determine how you would get support for that theme.

 

 

Regards,

Don

Don | Social Care @ Shopify
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Shopify Partner
472 66 84

Hello, @KPSRainham 

Please share your site URL,

So I will check and provide a solution here.

Want to modify or custom changes on store hire me.

If helpful then please Like and Accept Solution.

Email: bamaniyaketan.sky@gmail.com

Skype : bamaniya.sky

If helpful then please Like and Accept Solution.
Want to modify or custom changes on store Hire me.
- Feel free to contact me on bamaniyaketan.sky@gmail.com regarding any help
Shopify Expert | Skype : bamaniya.sky
PSD to Shopify | Shopify Design Changes | Shopify Custom Theme Development and Desing | Custom Modifications In to Shopify Theme | SEO & Digital Marketing
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New Member
9 0 0

@Don @KetanKumar I believe our website has a custom theme? It is saying "kps-v1.2"

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Shopify Staff
Shopify Staff
686 41 80

Hi again @KPSRainham!

 

Don from Shopify once again. :)

 

Thanks for that info!

 

In this case, you would need to contact the developer of this theme for support with their creation.

 

If you can't contact them, or they are unable or unwilling to provide support for their theme you can get independent support by hiring a Theme Expert to provide troubleshooting services.

 

Hopefully, you will be able to contact the developers of this theme who may be in a position to provide support for their product.

 

 

Regards,

Don

Don | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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