I have a similar but possibly more complex scenario. We are in the process of moving all our websites to Shopify and in fact already have one Shopify store operational at cannycollar.us.
The idea is to have have a minimum of three, or possibly four, Shopify sites:
Couple of queries/condundrums:
So my main conundrum is being able to make available the translated content for our customers in France, Germany etc on the subdomains cannyco.fr, cannyco.de etc, how best to arrange this so that the tax is calculated correctly and how to direct people to the right site for their country, despite them being on different domains and subdomains.
I hope I have explained this properly, sometime I even confuse myself! Any help much appreciated, thank you.
You could certainly point 8 subdomains at one store, that would be no problem.
You can translate your store into 5 additional languages without an app. If you do that, it actually creates language URL's so you wouldn't need your subdomains. If you definitely need 8 languages on one store then you would need an app.
If you are using Shopify Payments, you don't need a currency selector. You could instead use our multi-currency checkout. It can be used on any plan, including the Basic Plan. It automatically displays the appropriate currency based on the customer's location, assuming they are in a country where Shopify Payments exists. Shopify Payments is currently available in the following countries:
If for some reason our Multi-Currency checkout is not suitable for your business, you certainly could use an app instead to create a currency selector. This would mean the checkout would always be in the same currency though.
We have 50 language apps in our app store. It's possible you may find one that can handle more than five languages. Depending on the cost of the app, it may make sense to just have two stores on the $29 plan with 4 languages on each, that way you could use the in-built option rather than an app. If you decide to do that, you can duplicate the first store so you don't have to completely build it twice.
VAT is a little complicated because it's normal to have it included in the price. In North America, sales tax is added on to the price at checkout. Our system can handle different tax rates for different US states and charge them at checkout. Currently, it does not remove VAT that is included in a price so you would either need two separate stores or an app for that such as Tax Exempt Manager. This has been requested a lot as an in-built feature by European merchants, our developers are aware there is a need for it but I can't say for certain when it is likely to happen.
When you are using the in-built language translator, there is a geolocator to automatically send the customer to the most relevant website based on their location.
We can do discounts when you need to have more than one store for language or currency reasons. We don't discount the Basic Plan but if you had one store on the Shopify Plan at $79 USD per month, we would give you the second and subsequent stores on the same Shopify Plan for the discounted rate of $29 USD per month. They must be the same brand, same products, only the language, currency and location can be different. This is something to keep in mind if you want some of the features of the $79 Plan but don't want to pay $79 for more than one store (understandable). You can find the details of what is included in each plan in this guide.
It's a complex scenario for sure but hopefully, I have managed to answer your questions. Feel free to let me know if it has raised more questions and I'll be happy to chat further.
I did not know about that but it's possible there is an API limit with the languages. I can look into that for sure. Yes, you could have two stores with 5 languages on each store without the need for an app, no problem and the checkout process is translated automatically, if you are using the multi-currency checkout.
The default language would be the one you create your store in. Do you have staff speaking each language who could test the store for you in the different translations? You would also have the ability to switch between languages to test it yourself.
Yes, there are some limitations of the translation, they are listed here.
When you set up the multi-currency checkout, you can have set prices in each currency, it doesn't need to fluctuate. I did this myself when I set my own up. This also means you can have logical pricing, such as $12, instead of $11.53 (for example).
You will need to contact us to have the discount applied to your additional stores. I will send you an email and you can reply to that. Alternatively, you can reach out to the support team. All staff are capable of escalating this to the billing team for you. The easiest way to do it is to start the free trial on all stores at once, choose the plans and enter your payment method then we have time to get the escalation resolved well before the first billing date. We don't bill you until after the 14-day trial is over, even if you choose a plan before then. If you're eventually going to need 5 stores, this is a good deal because you could have all of them on the Shopify plan for $195 per month when it would normally cost $395. It's worth mentioning Shopify Plus at this point. If you find the stores are going to collectively make at least $1million USD (equivalent) per year, it could be worth switching to Plus at that point because you can then have one account with unlimited stores and save money on the credit card fees.
If you have different staff running each store, that is fine but you would need to ensure they are all the same brand with the same products to get the multi-store discount.
I don't see the error message you are referring to.
Translating your store is not plan dependent, it is available on all plans. Were you trying to change the admin language or the theme language? If it was the theme, which theme are you using?
Multi-currency is also available on all plans.
Yes, each Shopify Plus account would be billed to one company.
I took a look at your store and can't seem to replicate the issue you are having.
It's way easier for us to troubleshoot if we can speak to you in real-time to ask you questions.
If it continues to happen please try a different browser to see if it happens on more than one browser. Please also clear the cache on your browser. If that doesn't solve it, please contact our support. You can speak to us using online chat. Alternatively, you can reach out on Facebook Messenger or Twitter DM.
We have the same problem.
we use www.dancingqueens.ch for Switzerland in DE, IT, FR and EN and need higher prices and special content.
we use www.DancingQueensShoes.com fot the rest of the world, planned in DE and EN, maybe FR and ES. We need there lower prices and different content pages for example FAQ.
can we merge the two shops and connect the domains?
- you know more about the release date for the feature of different prices?
- are individual content pages possible?
thanks for your answer.
we have to set up efullfillment with a partner and are unsure which shop we should connect as a lot of DE orders come through the swiss shop as we have still more traffic there and it would be nice to know which shop is the important one in the future.
Technically you could merge your store by exporting information from one to import to another. You can't merge domains as such but you can have it set up to direct people to the appropriate domain depending on their location.
I apologize, I don't know what you mean by this:
- you know more about the release date for the feature of different prices?
You can have different content pages for different locations if you use an app such as Locksmith to dictate which locations can see certain content.