Im trying to figure out how to let a customer get shipping updates via email and sms at checkout. I can only find this article https://bear-mattress.myshopify.com/admin/orders/3048802779241?orderListBeta=true but this would prevent us from getting customers emails. Is there a way to allow customers to checkout with their emails and then on the order confirmation page allow them to receive shipping updates via text and/or email?
Elias here with Shopify Support. Thank you for reaching out about this!
I wasn't able to view the link, as it appears to be directing to the backend of your store or a secured area of Shopify. However, you can make checking out using email required in your Checkout settings and give your customers the option to receive shipping updates via email, SMS, or Shop app. That being said, it's worth noting that opting to receive shipping updates will be at your customers' discretion.
Here's what to look for in the Checkout settings:
Here's how the options to receive order updates appear in the checkout:
Let me know if this is what you're looking for?