Slideshow not working in Supply theme at home page

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New Member
3 0 0

Hello

 

Slideshow not working at my homepage in supply theme. its not even working in original supply theme. It just shows blank space between two lines

 

any idea reg steps to be taken to rectify it?

store URL: https://printondemand4all.com

 

Regards

Shrutinoslideshow.jpgnoslidesshow1noslideshow2.jpgnoslideshow2

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Shopify Staff
Shopify Staff
331 67 106

Hey, @shrutig!

 

Jason here from Shopify Support.

 

Great question. It looks like you may have customized the theme code or a third-party app in the store has a set of code that interferes with the theme code. In order for us to take a closer look, I've sent an email to your account owner email so we can authenticate you and access your account. Kindly reply to ticket #13585884. I'd be happy to forward your question to our theme support team so they can help us out.

 

If there’s anything else I can help you out with, please don’t hesitate to reply back!

 

All the best,
Jason

Jason | Social Care @ Shopify
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New Member
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Even its not working in original theme thats not customised
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Shopify Staff
Shopify Staff
331 67 106

Hey, @shrutig!

 

I understand. Could you reply to the email (ticket #13585884) from your account owner email inbox, please? If the email isn't in your inbox, kindly double-check the junk/spam folder as sometimes the support email may end up there. Once you've replied the email, I'll be able to forward this to our theme support team right away and help you out. Thanks!

 

Best,

Jason 

Jason | Social Care @ Shopify
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Was your question answered? Mark it Accept as Solution to help others locate the answer!
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New Member
1 0 0

Hi there even my slideshow is not working on my supply theme. HELP please

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Shopify Staff
Shopify Staff
331 67 106

Hey, @Ayeshen!

 

Jason here from Shopify Support. 

 

Would you mind share your store URL, please? I'd like to take a closer look and see how we can help out. Thanks!

 

Best,

Jason

Jason | Social Care @ Shopify
Was my reply helpful? Click Like to let me know!
Was your question answered? Mark it Accept as Solution to help others locate the answer!
Your Like and Accept as Solution are much appreciated!
To learn more visit the Shopify Help Center, or the Shopify Blog.

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