Slideshow not working in Supply theme at home page

New Member
3 0 0

Hello

 

Slideshow not working at my homepage in supply theme. its not even working in original supply theme. It just shows blank space between two lines

 

any idea reg steps to be taken to rectify it?

store URL: https://printondemand4all.com

 

Regards

Shrutinoslideshow.jpgnoslidesshow1noslideshow2.jpgnoslideshow2

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Shopify Staff
Shopify Staff
398 73 144

Hey, @shrutig!

 

Jason here from Shopify Support.

 

Great question. It looks like you may have customized the theme code or a third-party app in the store has a set of code that interferes with the theme code. In order for us to take a closer look, I've sent an email to your account owner email so we can authenticate you and access your account. Kindly reply to ticket #13585884. I'd be happy to forward your question to our theme support team so they can help us out.

 

If there’s anything else I can help you out with, please don’t hesitate to reply back!

 

All the best,
Jason

Jason | Social Care @ Shopify
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New Member
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Even its not working in original theme thats not customised
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Shopify Staff
Shopify Staff
398 73 144

Hey, @shrutig!

 

I understand. Could you reply to the email (ticket #13585884) from your account owner email inbox, please? If the email isn't in your inbox, kindly double-check the junk/spam folder as sometimes the support email may end up there. Once you've replied the email, I'll be able to forward this to our theme support team right away and help you out. Thanks!

 

Best,

Jason 

Jason | Social Care @ Shopify
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New Member
1 0 0

Hi there even my slideshow is not working on my supply theme. HELP please

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Shopify Staff
Shopify Staff
398 73 144

Hey, @Ayeshen!

 

Jason here from Shopify Support. 

 

Would you mind share your store URL, please? I'd like to take a closer look and see how we can help out. Thanks!

 

Best,

Jason

Jason | Social Care @ Shopify
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New Member
2 0 1

Hi @JasonC ,

Can you help me to with the same problem?

Slideshow is not moving or changing.

https://perfectprintshot.ro/

pass: prohff

Thanks!

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Shopify Staff
Shopify Staff
398 73 144

Hey, @JosephO!

 

Jason here from Shopify Support. Thanks for reaching out.

 

What a lovely store! You can enable the rotation by following the steps below:

 

  1. Log into your admin. 
  2. On the left-hand panel, go to Online Store > Themes.
    19_08-5tf8c-pwdou
  3. On the main screen, click on Customize
  4. In the theme editor, on the left-hand side panel, click on Slideshow.
  5. In the settings, check Auto-rotate slides. At the selector below, you can edit the Transition time
  6. Once you have the settings done, don't forget to click Save at the top right corner. 

Voilà! This section will start to rotate. If the issue persists after you've followed the steps, feel free to reply to this thread. I'd be happy to take a closer look for you. 

 

Best,

Jason

Jason | Social Care @ Shopify
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New Member
2 0 1

Hi @JasonC , lol my bad, I never checked auto rotate.

Thanks for that great lil tutorial man, it works great now.

Cheers.

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Shopify Staff
Shopify Staff
398 73 144

Hi, @JosephO

 

No worries and you're welcome. There are so many things to tend to. It's easy to overlook some features. Glad that we got it to work. Wishing you fantastic sales to come!

 

Cheers,

Jason

Jason | Social Care @ Shopify
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Was your question answered? Mark it Accept as Solution to help others locate the answer!
Your Like and Accept as Solution are much appreciated!
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