Social Preview not working- Venture Theme

ChamanGarg
Excursionist
39 0 13

Hi Community,

For some reason the social preview is not working for my store.

I am not getting the link preview when I try to share my store or any of its products. It is working on my other store with similar theme. I have attached screenshots which explain my problem too.

 

Can someone please help me. Thanks

Store- sohumlinen.com

Pass- chaman10

 

IMG_6490.jpg

IMG_6491.jpg

IMG_6492.jpg

IMG_6493.jpg

    

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Bo
Shopify Staff
Shopify Staff
1780 193 535

Hey there, @ChamanGarg 

 

Bo here from Shopify Support! 

 

Thank you for reaching out regarding this. From what I can see, your store has a password page enabled currently. This can oftentimes inhibit the ability of social media to pull in an image. I would recommend reading our guide on choosing a social media image here. We also have this guide on disabling the password page.  If disabling the password page does not work you may need to use Facebook's debugger. Enter the home page URL to scrape the page, and wait a few moments for the new image to populate. 

 

Let me know how this goes and if there is anything else I can assist you with, I'm happy to help!

 

All the Best,

Bo

Bo | Social Care @ Shopify 
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