[Supply Theme] How to remove unnecessary multiple variant drop down menus on product page

Viscountess
New Member
1 0 0

Hi,

 

Hopefully someone can help me with this, as I'd tried having a search here and on Google and wasnt having much luck. I am having an issue with the Supply Theme. If I add a product using Oberlo that has variants, ie colour, for some reason on the product page, instead of expecting 1 drop down menu, I get two.

 

It's even worse if an item has more than one variant, ie colour and size, as it just doubles up the drop down menus for no reason. Any advice on how to fix this would be benefical. Below is a picture of an example of what it does.

 

Capture.PNG

0 Likes
Katy
Shopify Staff
Shopify Staff
769 42 163

Hi @Viscountess!

 

Katy here from Shopify. I hope you are well and welcome to our Community!

 

I'm sorry to hear this it doesn't sound quite right at all. Could you let me know if you are still noticing this happening on your store?

We have not had any other reports of this specific error, however I'd like to help you out here. It may be a case that the products are not importing correctly for you, or an additional app may be interfering with this import.

 

Could you let me know if you notice any extra variant options within your admin: products > variants > edit options?

If you are still experiencing this I'd like to have a closer look with you by examining your site and admin. I have sent you an email to confirm your details, so that I can access your store - feel free to reply to me when you can.

 

In the mean time, I would suggest to test this out on a different browser, or after clearing your browser cache. Do let me know if you notice any changes. 

 

Cheers,

Katy

Please note: This account is no longer regularly monitored.
 - If you need assistance please do start a new topic (referencing an older topic/post if you find this helpful).
 - Thank you for your understanding. We hope you enjoy exploring the Community.
 - To learn more visit the Shopify Help Center or the Shopify Blog.

0 Likes
ssomerset
New Member
3 0 0

HI,

I have the same problem withArtisan Theme https://www.equineessentialsohio.com/products/kerrits-centerline-quarter-zip?_pos=3&_sid=d1e7b648c&_...

Can you help me? This is a site I designed for my client.

Best,

Susan

 

0 Likes
ssomerset
New Member
3 0 0

I have the same problem!!! Someone pleas tell me how to remove the extra drop don menu!

0 Likes
Katy
Shopify Staff
Shopify Staff
769 42 163

Hi folks, 

I hope you are keeping well. I would like to apologize here for the lack of response on this thread. This account is no longer regularly monitored and I have updated my signature to reflect this.

I did, however, want to circle back here to help out - and in case others may find this thread helpful also. 

@ssomerset  It looks like you have since resolved this, which is great. As this is a third-party theme in these cases it is usually helpful to get the theme developer’s eyes on this in case it may be a bug. If you have been editing the code yourself, however, you may find that tools such as diffchecker can prove helpful in narrowing things down. We always suggest to make edits to a duplicate version of the theme to be on the safe side.  

Apologies again for the delay on my part here. I'm going to close of this thread now, though if anyone here does encounter this are you are using  a Shopify-Built free theme, I’d encourage you to reach out to us. You can contact our Support  team directly via our Help Center here, or via Facebook Messenger, or Twitter.  

Katy

Please note: This account is no longer regularly monitored.
 - If you need assistance please do start a new topic (referencing an older topic/post if you find this helpful).
 - Thank you for your understanding. We hope you enjoy exploring the Community.
 - To learn more visit the Shopify Help Center or the Shopify Blog.

0 Likes