Hey, I create a Product catalog Facebook channel and now the pixel helper writes that have a problem with ViewContent event: "The pixel is not paired with any product catalog. A relationship between a pixel and product catalog must be specified."
I try to fix that but according to Facebook guide I need to connect facebook pixel with my product catalog, but I can do this only via Business manager (according to Facebook guide) and in facebook manager, I can't see any product catalog (it display to create a new one).
What is the solution?
Hi There, You probably solved that, but for anyone else seeing this, the answer is here:
So I added facebook as a sales channel on my shopify account.
When I go to catalog manager it says " no role assigned". The catalog is under my business manager account PERSONAL. But my ad account and pixel is not in my personal business account. I don t if it makes sense to you.
So when I follow the steps it doesnt show any pixel to use.
Attached you can find some screen shots
Looks like Shopify is the owner of the catalog, and from what I've read it doesn't look like you can get a role for and have your Product catalog paired with your pixel for now see (go to page 8):
With Smart Ads app you can have your product catalog owned and paired with your pixel, and... automatically create Dynamic Ads and track conversions of people who added to cart or purchased and target similar people. We've invented a new concept app that does all that and more, dedicated to Shopify stores, can help you get there fast from your first audience targeting to full optimization:
Before you get started , I recommend your business claim ownership of your ad account, it will also add the pixel to your business manager (if you haven't claimed your ad account by any business, then your pixel is managed by your ad account):
Add an ad account in Business Manager:
Steps to add an ad account in Business Manager:
More on the 3 options: