The slideshow and feature collection went white

New Member
3 0 0

Hi Guys! I have encountered a problem that the slideshow and feature collection become white.

Can someone help me, please?

Screen Shot 2020-11-25 at 2.27.03 PM.pngScreen Shot 2020-11-25 at 2.27.10 PM.png

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Shopify Expert
96 4 8

@pandoraxx  can you share your store link.

do you make a change to it?

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Shopify Staff
Shopify Staff
651 63 119

Hi @pandoraxx,

Hyde here from Shopify.

That is certainly very strange! Before we assume a technical issue, could I ask you to try accessing your store admin:

1. On a different browser
2. In incognito mode
3. On a different device
4. On a different internet connection

...and let me know after trying all that whether the problem still persists. My thinking is: because it's not a platform-wide issue, it is probably a localized problem, related to either your cache and cookies or your internet connection or the device you're using.

I look forward to hearing from you!

All the best, Hyde.

Hyde | Social Care @ Shopify 
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