Two possible Shopify account

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Last week I purchased my domain that was deactivated.  Somehow during that process, of reactivating my domain, I ended up with two Shopify account!  

I received these notification/emails.  

1. Your trial is extended for another 15 days (this was a pop-up message 3 days ago!)  

2.  Received an email that my account is now paused on Nov 28.

Where can I go in my admin to rectify this?  Or perhaps you can help.

Thank you!


Shopify Staff
Shopify Staff
1107 92 123

This is an accepted solution.

Hi @ClaudiaAK,

Ted here from Shopify, thanks for posting your query! 

When you bought the domain, was the domain purchased on the correct store/account? If so, then I'd recommend clicking this recovery store link and enter your email address. From there, you will be sent an automated email with all of the stores listed with that email address, and you should be able to access the account and close it. You can close a store easily by selecting Settings > Plans and permissions > Sell/Close my store > Close my store as mentioned in this guide

Please let me know how you get on with this. If there is anything else I can help you with, please let me know, I'm happy to help!

Many thanks,

Ted | Social Care @ Shopify
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5 1 2

This is an accepted solution.

Hi Ted,

Thank you for your help!  

It is done!