Hi Peter i have emails from Shopify support saying this is a common issue and they have no real fix for it ... but they are working on it. Log it with support - it's been going on for me for about a week now and is very frustrating
I just spoke to support and pointed them to this thread and asked that this be escalated.
This is happening to me also. I have a collection for New Arrivals that I populate manually. Now all of a sudden, it doesn't show up and it says I haven't created any collections yet, but yes I have created collections and they do exist. They just won't show up in the drop-down list on the listing page. I contacted support and have yet to get a solution to the issue. Feeling irritated.
Hi Kendall. Thanks for the tip. I'll give that a go since I've heard nothing back from Shopify.
I get a few sales each month on Shopify, but it's not my primary venue. I advertise on Google and get pretty good traffic from it. Since I sell vintage and antique, my buyers are usually searching for a very particular item. My shop is hautevintagejewels.com. Good luck to you!