Hi Peter i have emails from Shopify support saying this is a common issue and they have no real fix for it ... but they are working on it. Log it with support - it's been going on for me for about a week now and is very frustrating
I just spoke to support and pointed them to this thread and asked that this be escalated.
This is happening to me also. I have a collection for New Arrivals that I populate manually. Now all of a sudden, it doesn't show up and it says I haven't created any collections yet, but yes I have created collections and they do exist. They just won't show up in the drop-down list on the listing page. I contacted support and have yet to get a solution to the issue. Feeling irritated.
Hi Kendall. Thanks for the tip. I'll give that a go since I've heard nothing back from Shopify.
I get a few sales each month on Shopify, but it's not my primary venue. I advertise on Google and get pretty good traffic from it. Since I sell vintage and antique, my buyers are usually searching for a very particular item. My shop is hautevintagejewels.com. Good luck to you!
I just spoke to Support. It is NOT in "Collections" drop down box.
Go below that to "Tags" add the tag matching your "Collections" name. This will auto populate into "Collections".
Crazy, I know, but thats the fix. Good luck everyone.
"04:04 Glofel G: So technically, the product tagging should be on the Tags not under the collection.."
for anyone still having this problem you must make a page and collection title, lets say jewellery , then create the necessary navigation menus. in your theme customizer click edit page, on the right hand side it will say template, in the drop down menu click page.sub-collections. this will show all your collections on the jewellery page like rings, bracelets, necklace etc