Unable to Customize my Theme

odawuni
New Member
5 0 0

432B63AB-B0BC-4161-BEB3-CA3A3B41410B.png

 

Hi,

 

I’ve tried customizing my theme but I’m unable to. When I click on customize, the page just remains blank. I at first thought it was my browser am then I downloaded the app and tried customizing there but I’m still unable to customize it cause it’s blank. I’ve attached a picture of how it looks like every time I try to customize my theme.

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neeravmakwana
Shopify Partner
164 29 32

Hi, welcome to Shopify Community!

Can you try doing this on your laptop/computer and see if your experience is better.

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odawuni
New Member
5 0 0

Hi,

Thanks for getting back to me. It works on my laptop. But it’s weird cause it used to work on my phone every time I signed in through the website or the app. Would you know the reason why I’m having this issue?

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neeravmakwana
Shopify Partner
164 29 32

I'm not sure. Sometimes mobile apps/sites are designed with less functionality. Or maybe Shopify or your browser may have changed somehting.

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