Upload files error

Solved
Andrea66
Excursionist
59 0 5

I went in my store setting to upload a new files but I cannot.

On top of the file page the link to upload is blurred and there is a mesage saying : 

The uploaded files are being processed in the background

They may take a few minutes to appear in your file list.
 
But I haven't worked on the page for weeks.
Any idea whats the problem?
Thanks
 
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Jason
Shopify Expert
10296 146 1949

This is an accepted solution.

Contact Shopify Support on this one. It feels like this is something they may to look closer at. There's not many posts by others talking about the same issue so is very unlikely to be widespread, but I did see just the one earlier today.

I jump on these forums to help and share some insights. Not looking to be hired, and not looking for work.

Don't hand out staff invites or give admin password to forum members unless absolutely needed. In most cases the help you need can be handled without that.


★ http://freakdesign.com.au ★
Andrea66
Excursionist
59 0 5

thanks

Do you know how to contact the support ?

 

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