Our Design Policy states that if you're using a free theme from Shopify, then our Support team might be able to help you with supported tutorials and other small changes. Although Shopify can help you with many customizations, some kinds of customizations aren't supported.
If you're on the Basic Shopify plan or higher, then you can receive 60 minutes of complimentary design support. After you contact our Support team and outline your request, you can expect to receive a status update within 2-4 business days.
Our team tracks the time that they spend on each theme modification request that you make. If you use the entire 60 minutes of complimentary support, then you can hire a Shopify expert for further help. You can check out other support options in Additional resources for theme support.
Outlined below are some simple general guidelines that can be followed when determining whether or not a request may be supported. Of course, there can be exceptions to every rule, but the majority of these instances would be supported. The following points only apply to content that has not been added via a Rich Text Editor.
Text adjustments (excluding navigation)
Hiding elements (with a setting to show/hide)
NOTE: Shopify’s Theme Support Team can also often create settings if you would like to hide certain elements on the desktop only, or only on Mobile.
Alternate product/collection/page/blog templates
Please note that while the Theme Support Team may be able to adjust form fields, the Email field cannot be removed because of some limitations hardcoded in our core platform and so, we will not be able to remove the Email field for you.
We also have a number of Theme Code Customization Tutorials that the Theme Support Team can assist with if you do not feel confident implementing it yourself. When editing the CSS of your theme it is always a good idea to duplicate your theme first and make the changes on the duplicate. This will prevent any errors from occurring on your live site. Here is a list of our current Supported tutorials: