Youtube video won't play on homepage

[tim1123]

Hi. We are brand new to Shopify and don't have any experience with writing code at all.  I added a YouTube video to my home page 2 days ago and it worked fine.  Now, the play button is spinning and the video won't play.  Any ideas as to why?  Thanks!

[danstoj]

If you are using the Debut theme, it is a known issue. Contact Shopify support and they will help you out. I just did and they fixed it for me. 

[EmilioDev]

Any idea what they did to make it work. They said they couldn't help me because im in the partner program

[danstoj]

No sorry, I asked but they could only fix it for me. It was something to do with the YouTube API. It is a known issue. 

[tim1123]

Thank you.  I am having difficulty even contacting Shopify support.  When I click on the 24/7 support, nothing happens.  Any suggestions?

[danstoj]

They showed me what they did. Hope it helps!

In theme.js

Add:

function getVideoOptions(evt) {
    var $target = evt.target.a ? evt.target.a : evt.target.f;
    return videos[$target.id];
  }

Remove (or comment out using "//"):

function getVideoOptions(evt) {
      return videos[evt.target.a.id];
    }

[EmilioDev]

You are saint! This worked perfectly thanks for your help

[danstoj]

No problem. Glad it worked!

[natalia7]

Hi, my video used to play fine, but all over sudden stopped (not loading). I tried finding theme.js to implement your suggestion, but can't find it. Can you please let me know how to find theme.js

Thanks!

[EmilioDev]

in your dashboard click customize theme. To the left of the customize
button there is a dropdown menu thats says action. click action and select
edit code