adding a hyperlink to return instructions from confirmation email?

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Tourist
6 1 0

Hi All, 

I have tried and tried and while I have to say im neither tech savvy or well versed in Shopify, I feel like I should of

been able to handle this.

All I really want to do if add " for returns please go to" and then the link. 

Any help would be greatly appreciated. 

 

Thanks all!

matt

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Shopify Partner
1129 131 191

Hey Matt,

 

Can you share with us the code snippet you've tried to add to the template and it didn't work?

Sergiu Svinarciuc | CTO @ visely.io
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Tourist
6 1 0

Hi!. 

I have added the attached picture with my very limited "link" info from the order confirmation page I hoped to add this link to. 


Thanks for your time. 

matt

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Shopify Partner
1129 131 191

Hey Matt,

 

The template in your screenshot is an email template for Shipping Confirmation email your customers will receive upon successful shipment. Actually, it's the template for the SMS message. It's not the order confirmation page.

 

If you are looking into adding the link to the confirmation page your customer see after they place the order on your site, you have very limited options customizing this experience unless you are running on Shopify Plus.

Sergiu Svinarciuc | CTO @ visely.io
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- Was your question answered? Mark it as an Accepted Solution!
- To learn more about the awesome stuff we do head over to visely.io or our blog
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Tourist
6 1 0

is it possible to add it to the shipping comfirmation? 

Thanks again, 

matt

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Shopify Partner
1129 131 191

Sure you can. Make sure you switch to Email tab and not SMS, and add your link as follows:

<a href="https://golite.com/a/returns">https://golite.com/a/returns</a>
Sergiu Svinarciuc | CTO @ visely.io
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution!
- To learn more about the awesome stuff we do head over to visely.io or our blog
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Success.

Tourist
6 1 0

Thank you so much for this!. 

have a great day. 

matt

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New Member
1 0 0

I want to add a link to my shipping policy from my order confirmation email, do you know how can I achieve this?

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