cant choose free theme

New Member
2 0 1


I'm new to shopify I was trying to to choose free theme but it wont come out only white page come out and no theme help plz Untitled.png

Shopify Staff
Shopify Staff
460 55 77

Hey, @moeevox!


Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.


Thank you for the screenshot, that does seem like quite a strange issue. Can you clear your cache and cookies and ensure you are using Google Chrome and try to add a theme again.


Once you've updated your browser, would you mind sending a video of how the admin is behaving on your end when you add a theme again, please? You can use a third party application something like Screencast-O-Matic to do this. Once I can see the issue on the video, we can look at possible causes and help you resolve it.


Speak soon,



Lulu | Social Care @ Shopify
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Shopify Expert
2496 417 525

Hi @moeevox 

If you cant get free theme from store then you can get it from here also.

Let me know if you cant.

Want to modify or custom changes on store hire me.
If helpful then please Like and Accept Solution.
Skype: jasoliya.brijesh
Want to get Free review and advice for sale on store ?? just text me here
New Member
2 0 1

fixed the problem by installing google chrome 

thank you!

1 Like