create 2nd contact us form with additional info request

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hi, I'm trying to create a 2nd contact us form, to use as a returns template. I've managed to create a new page template-following instructions from the theme help page (I'm using the Impulse theme), and this article on shopify, using the original contact us page, and then added the additional fields needed for the form (order no, reason for return etc), and add it to my customer acc page. however, when the form loads, it says Contact Us, and does not show the text I've added in the content section of the page in shopify admin. Any ideas???? Thanks in advance.

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