Hi, I'm trying to update my favicon icon in the debut theme but even though I uploaded a new image and refreshed it like 100 times it still wont update for me.
what can be the issue?
any help is appreciated!
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Finley here from the Shopify team.
Adding the favicon is a smart way to reinforce your brand identity, so I'm glad you are looking into this.
If you've followed the steps to add the favicon in our guide here and saved the changes in the Debut theme editor, this may be a browser-specific issue.
To test if this is an issue with your browser, can you please try the following steps:
1) Open up your website on a different browser.
A few browsers I can suggest you try are:
2) If the favicon is appearing correctly on the other browsers, then you have narrowed down that it is an issue with the browser. You can follow these steps to clear your cache and cookies here.
This should resolve the issue and you should see the favicon image displayed on the browser's tab when you open up your online store.
3) If you've taken the above steps and the favicon is still not appearing on multiple browsers, we will need to get a bit more information to understand what is happening there.
Would you be able to provide a screenshot of the favicon that you've added to your theme editor, as well as a link to your website?
Building a Brand
Adding a favicon is one step towards building your brand.
Your brand identity is the impression you leave with your customers. This can be strengthened through other means as well such as through:
We have a wonderful blog on Building Your Own Brand which walks you through these points.
If this isn't something you've looked into yet, this blog post mentions that a great place to start is to narrow down who your target audience is.
Once you who your ideal customer is, what their interests are, and how to relate with them, then you can keep this at the center of all the changes you make to your website.
Specifically, Section 2: Create Your Brand Identity walks you through creating a mood board for your brand. This can help can you pinpoint how you would like your brand to be portrayed to your customers.
I find that watching someone go through this with their website step-by-step can be really helpful when working on your own website!
I hope this helps and do feel free to reach back out.