how to disable captcha for customer form?

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Tourist
8 2 0

I am testing my website's newsletter sign up form. Sometimes when users hit "sign up" button they will be lead to a captcha page where the need to click the checkbox to continue. The form is using liquid's "customer" form, so I think this captcha procedure is part of shopify's setting, how do I disable it?

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Shopify Staff
Shopify Staff
1234 76 269

This is an accepted solution.

Hi, @yangjun

 

By default, the captcha is enabled on your store to help combat bots from mass creating spam customer accounts. At the request of the Account Owner, we can disable the captcha for customer accounts but do have to stress that by doing so, you are leaving your store open to an increased chance of bot accounts. 

 

If you would still like to continue, then you will want to reply to the email I have sent you titled "Shopify Forum Support" with the requested information. With that, your store will be verified, and I can proceed with disabling the captcha feature. 

Peter | Social Care @ Shopify
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To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
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This is an accepted solution.

Email: Edited

 

Shopify Store: Edited

 

thanks a lot

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Shopify Staff
Shopify Staff
1234 76 269

This is an accepted solution.

@yangjun 

 

For security reasons, I have edited out the information you provided in your previous post. To verify the account you will need to reply to the email I sent you. 

Peter | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 

To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
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This is an accepted solution.

Accept as Solution

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Tourist
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Accept as Solution

 

Please disable captcha for customer form.

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Shopify Staff
Shopify Staff
1234 76 269

@yangjun 

 

I can not disable the captcha until you respond to the email I have sent you. It is titled "Shopify Forum Support" and has been resent to you. To complete your request, you will need to reply to the email and not this forum thread to verify the account. 

 

Peter | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 

To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Hi Peter 

 

Can you please urgently assist me to disable this captacha? 

 

My store is sn-molele-incorporated.myshopify.com.

 

elmarie.vandermerwe@gmail.com

 

 

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New Member
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Please can you help me in disabling catptcha from customer signup form please 

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New Member
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hi Peter, please can you also help to disable captcha for my store please? 

gourmet-brothers-christchurch.myshopify.com 

my email is info@syncology.co.nz.

 

Thanks 

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